Can’t start Compaq notebook. Can’t start Compaq laptop. Can’t turn on Compaq.
I've always had respect to HP.
Since they took over Compaq – I have respect to this brand as well and buying their products, usually laptops. I have good memory for Compaq durability.
Lately I had a problem with my notebook (about 3 years old most of the time - in the car).
Now I have some more respect to HP because of the way they resolved my problem.
It took about 3 minutes chatting with online support.
Alex: HI
Shannon: Hello Alex.
Shannon: Welcome To HP Total Care for Presario Notebooks. My name is Shannon How may I assist you today?
Alex: I have a problem with my Compaq v2030us
Alex: Lately when I shut down the computer, I can't turn it on.
Shannon: Please go ahead with your query.
Shannon: Could you please elobrate the issue?
Alex: That's not about Windows - I simply can't START the HARDWARE. When I press ON button - I can see light for a second, after that it goes dead again.
Alex: If I try 20-30 times - I may get lucky and make it work again.
Shannon: Thank you for the information.
Alex: If I restart the computer - no problems, only if I shut it down.
Shannon: Please perform the following steps and let me know the results:
1.Disconnect the AC Adapter.
2. Remove the battery
3.Hold the Power button down for 30 seconds to 1 minute.
4.Reconnect the AC adapter.
5.Turn on the notebook power.
Alex: OK - I will try, but now I'm using same computer. If I can't get you back, I will start talk with next rep from those steps.
Alex: Thanks.
That was it. Now my baby is working fine again…
Labels: Can’t start Compaq notebook. Can’t start Compaq laptop. Can’t turn on Compaq.
